FAQs

While everyone’s experience is unique, research and practice show that individuals who engage in counselling during times of need tend to make more thoughtful decisions in their relationships, education, and career. Therapy is most effective when approached with openness and a willingness to explore.

You don’t need to be in crisis to benefit from counselling. Therapy can be helpful when you’re feeling overwhelmed, anxious, stuck, uncertain about a life decision, or navigating challenges in relationships, work, or your sense of self. Sometimes, friends and family offer support — but there are moments when professional help offers the clarity and care you need. Seeking counselling is not a sign of weakness; it’s a sign of self-awareness and care.

There’s no “right” reason to begin — whether you’re feeling lost, carrying unresolved pain, seeking insight, or simply wanting to grow, counselling can be a supportive and empowering step.

Counselling is a flexible and individualized process — it looks different for everyone. Some people attend 2–3 sessions to focus on a specific concern, while others may engage in therapy for several months or years to explore deeper patterns or ongoing challenges. Most clients begin with weekly or bi-weekly sessions, and adjust over time based on their needs and progress.

You’re free to pause or resume therapy at any time. Life unfolds in unexpected ways, and many people return after months or even years when new issues arise. Counselling is always voluntary, and your counsellor will work collaboratively with you to find a pace and plan that feel right.

What you share in therapy is kept confidential, with a few legal and ethical exceptions:

• If there is a serious and immediate risk of harm to yourself or others
• If there is a disclosure or suspicion of child abuse or abuse of a dependent adult
• If your records are subpoenaed by a court of law

Outside of these rare situations, your privacy is protected and respected.

Rather than offering direct advice, your counsellor will work with you to clarify the concerns you’re facing, explore your options, and support you in making choices that feel right for you. The process is collaborative — you’re not told what to do, but guided to find what fits best for your life.

The first session is a gentle starting point — a chance for us to get to know each other and explore what brings you in. You’ll be invited to share a bit about what you’re experiencing and what you’d like support with. There’s no need to prepare anything specific — just come as you are. Some clients arrive with clear goals; others may not know where to begin. Both are completely okay. This is your time, and we’ll move at a pace that feels safe and supportive.

Yes, we offer both online and in-person sessions to support accessibility and flexibility. While virtual sessions are available across British Columbia, in-person availability may vary by location and scheduling. Feel free to reach out to inquire about current in-person options.

You can find detailed information about fees, payment options, insurance coverage, and our cancellation policy on the Pricing page. In short, a full session fee applies for cancellations made with less than 36 hours’ notice.