At YeeThink Counselling, accessible at https://yeecounselling.com, we are committed to protecting your privacy in accordance with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through our services and website
Information We Collect
We collect personal information directly from you when you engage in our counselling services. This may include your name, contact information, mental health history, billing details, emergency contacts, and other relevant information you provide during sessions. We may also collect limited technical data (e.g. IP addresses, browser types) when you visit our website, to improve user experience.
How We Use Your Information
We use personal information to:
- Provide counselling services and support treatment planning
- Communicate about scheduling, service updates, or clinical matters
- Process payments for services rendered
- Maintain required clinical records
- Comply with legal and professional obligations
- Improve our website and services
Disclosure of Information
We do not share your personal information with third parties without your consent, except in the following circumstances:
- Service Providers: Third-party vendors (e.g. payment processors, scheduling systems) who assist with operations and are bound by confidentiality agreements
- Legal Requirements: When required to comply with court orders, subpoenas, or regulatory investigations
- Child Protection: If there is reason to believe a child is at risk of harm, abuse, or neglect, in accordance with mandatory reporting laws
- Risk of Harm: If there is clear and imminent risk of serious harm to yourself or others
- Protection of Rights: To protect the rights, safety, or property of YeeThink Counselling, our clients, or others
Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to analyze web traffic and improve user experience. You may modify your browser settings to refuse cookies, though some website functionality may be limited.
Third-Party Services
We may use third-party tools (e.g. analytics, booking platforms) that may collect information to enhance service delivery. These providers maintain their own privacy policies, which we encourage you to review.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you leave a comment or contact us, we may retain your information for follow-up purposes.
Your Rights
You have the right to access, correct, or request deletion of your personal information, subject to legal and contractual limitations. To exercise these rights, please contact us using the information below.
Data Security & Electronic Communication
We take reasonable steps to safeguard your personal information using encrypted systems and password-protected storage. Clinical records are securely stored and retained in accordance with legal and ethical requirements.
If you choose to communicate by email, phone, video, or other digital means, please note that no method of online transmission is entirely risk-free. While we use secure platforms, the confidentiality of electronic communication cannot be fully guaranteed.
Changes to This Privacy Policy
We may update this policy to reflect changes in legislation, technology, or service offerings. Significant changes will be communicated directly to active clients, and the revised version will always be posted on our website with the effective date.
Contact Us
Last updated: October 2024